Associate Customer Service Representative Job in Pune at Eaton Corporation

Eaton is hiring for the role of Associate Customer Service Representative!

Responsibilities of the Candidate:

• Oversee and own order source which are Site specific mailbox and customer portal to obtain Purchase orders.
  
• Complete order requirements and check price and quantity of each item listed and then Process or load order from customer in ERP system like MFGPRO or Siebel C360 with high level of attention to details. 
  
• Highlight any discrepancy in price, ship to locations, legal entity etc. to customer/site stakeholders and ask for amended PO.
  
• Analyses, qualifies, and completes Change Order Requests
  
• Coordinates with other teams/support to complete the request of customers and communicates effectively with sites/plants
  
• Notifies Customer of Promise Delivery Date with an order acknowledgment.
  
• Along with Orders, process request for quotation from customers and send out quote documents to customers.
  
• Archive Purchase order, Sales order acknowledgement in a central repository to fulfil compliance requirement. 
  
• Process order and quotes in accordance with service level agreement with site stakeholders. 
  
• Work toward to achieve high level of internal and external customer satisfaction and always ready to adapt as per customers requirement.
  
• Personal accountability to know and understand Eaton’s value and Ethics principal and conduct accordingly

Requirements:

• Graduate/Postgraduate