Associate Customer Service Manager Job in Mumbai at Cactus

Cactus is hiring for the role of Associate Customer Service Manager!

Responsibility

• Deeply understand customer needs and requirements, and provide them with the best-suited price, service, and delivery options from the outset.
• Respond to inbound support tickets, ensuring customers receive timely and useful information to reduce friction while using the service.
• Maximize customer satisfaction through accurate and timely resolution, meeting or exceeding stated SLAs.
• Anticipate customer needs and problems before they surface; develop deep customer intuition to empower our customers to achieve their goals.
• Troubleshoot and resolve client complaints and other general account inquiries in a single customer interaction to create promoters and enhance the customer experience.
• Be the voice of the customer for internal teams and go the extra mile to delight customers so that they return and prefer our brand over the competition, working with cross-functional teams on allied organizational goals and projects.
• Handle all our tickets and provide resolution to queries regarding the editing, translation, and publication support requirements and escalate complex issues when appropriate.

Requirements

• Have excellent written and spoken communication skills. English is mandatory; other languages are welcome!
• 0-2 years of work experience; prior experience in Customer Service is preferred.
• Have a service-oriented and customer-first mindset. You enjoy helping and using your communication, persuasion, and people skills to achieve operational and team results.
• Have a collaborative working spirit and can work seamlessly across teams and functions to resolve sticky situations.
• Have excellent interpersonal and intercultural skills and can work with global teams.
• Enjoy working under pressure, are flexible, and can maintain a positive attitude even when the going gets tough.