Associate Customer Service Job in Gurgaon at Alight

Alight is hiring for the role of Associate Customer Service!

Responsibilities of the Candidate:

• Represent the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on the phone, web chat
• Post-Go-Live/Certification is required to be an efficient communicator who is well-versed with CS tools, domains, client plans and provisions. He/she reports to the Operations manager and may be aligned to one or multiple clients across various domains
• Communicate complex client plans and provisions aimed at driving first-call resolution. She/he is expected to provide effective solutions within the scope of defined client plans and provisions helping the participants make an informed decision.
• Adhere to client-level and internal Service Level Agreements’ and create a positive participant experience through their knowledge, personal service, confidence building, and timely resolution

Requirements:

• 100% of production time to be spent logged in on calls or web chat
• Answer calls & chats with an approach to deliver positive customer satisfaction
• Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
• Qualification - BA/B.Com/BBA
• 2 plus years of experience