Associate Customer Care Advisor Job in Bengaluru at Toast Inc.

Toast is hiring for the role of Customer Care Advisor!

Responsibilities of the Candidate:

• Overseeing customer inquiries related to subscriptions, service agreements, and accounts via email and Salesforce tickets.
• Investigating inquiries concerning contracts, billing charges, or fees.
• Providing clear and courteous information with a helpful and understanding approach to customer requests.
• Addressing customer credit requests and making necessary account revisions to enhance satisfaction with Toast POS.
• Collaborating closely with various teams and departments to ensure an exceptional customer experience.
• Demonstrating an understanding of the characteristics of fraud cases and effectively takes the required measures to resolve them.

Requirements:

• A minimum of a three-year degree in any area, or any other related discipline 
• 2-3.5 years of  customer service experience, working with customer billing inquiries and account management
• SaaS background preferred
• Experience in using Salesforce as a
• Strong abilities in teamwork, communication, and collaboration for effective interaction with colleagues and customers
• Easily adapting to a dynamic, fast-paced setting 
• Detail-obsessed and a willingness to handle various tasks while ensuring efficiency