Associate Consultant Job in Bangalore at OpenText

OpenText is hiring for the role of Associate Consultant!

Responsibilities of the Candidate:

• Provide Support for applications developed on AppWorks or Process Suite
• Work in shifts – morning and afternoon (mandatory), night (optional only for P1 incident support if required), and regular on a rotation basis
• Document resolutions for incidents, problems in the ticketing system, knowledge sharing platform, known error db, etc.
• Manage and maintain application, and system configurations in a CMDB
• Manage and maintain artefacts like design documents, deployment diagrams etc.

Requirements:  

• Software maintenance for applications written and running on top of AppWorks or Process Suite
• Proficiency and solid understanding of either Linux or the Windows operating system
• Preferably worked on application support and/or application maintenance projects for Opentext AppWorks or Process Suite
• Experience working in an ITIL, ISO27001, SOC etc., standards environment is a definite plus