- Ensure the timely resolution and quality compliance of escalated incidents by utilizing Symantec Endpoint Protection and EDR tools, adhering to agreed SLAs to maintain high service standards.
- Mentor team members and administrators by sharing expertise in Symantec solutions, preparing Standard Operating Procedures (SOPs), and maintaining comprehensive documentation to enhance team performance and knowledge sharing.
- Validate change order implementation plans and assess human error compliance, while actively participating in capacity planning to ensure optimal resource allocation and operational efficiency.
- Foster positive customer relationships by actively engaging in meetings, addressing issues related to Symantec solutions, and incorporating customer feedback into service delivery improvements.
- Conduct thorough analyses, including root cause and trend analysis, using Symantec tools to prepare insightful reports that inform key business stakeholders about performance metrics and areas for improvement.
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Associate Consultant Job in Bangalore at HCL Technologies Limited (HCL)
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Associate Consultant
HCL Technologies Limited (HCL)
Full Time Job
Not Disclosed
0-2 years
Posted 30+ days ago
Location
- Bangalore
Skills Required
- Root Cause Analysis
- Trend Analysis
- Communication Skills
- Service Level Agreements
About this Job
HCL Technologies Limited is hiring for the role of Associate Consultant!
Responsibilities of the Candidate:
Requirements:
- Proficient understanding of Symantec Endpoint Protection and EDR technologies.
- Strong analytical skills to perform root cause and trend analysis.
- Excellent communication skills for effective liaison with business stakeholders.
- Familiarity with Service Level Agreements (SLAs) and quality compliance standards.
Eligible Degrees
MBA / All Courses
Bachelor of Technology/Engineering / All Courses
Master of Technology / All Courses
Bachelor of Arts / All Courses
Bachelor of Science / All Courses
+96 More
Who can apply
Work Experience: 0-2 years
Eligible Graduation Years: 2025, 2024, 2023, 2022
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About HCL Technologies Limited (HCL)
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