Associate Consultant Job in Hyderabad at HCL Technologies Limited (HCL)

HCL is hiring for the role of Associate Consultant!

Responsibilities of the Candidate:

• Ensure On-Time Resolution And Quality Compliance Of Escalated Incidents By Analyzing Azure Active Directory Issues And Implementing Solutions In Accordance With Agreed Slas.
• Mentor Administrators And Team Members By Providing Guidance On Azure Active Directory Best Practices, Preparing Standard Operating Procedures, And Maintaining Comprehensive Documentation.
• Validate Change Order Implementation Plans And Ensure Human Error Compliance By Reviewing Processes And Participating In Capacity Planning Discussions Related To Azure Active Directory.
• Actively Participate In Customer Meetings To Address Issues And Improve Customer Feedback And Satisfaction Regarding Azure Active Directory Services.
• Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis To Generate Reports That Support Performance Improvement Initiatives For Azure Active Directory Operations.

Requirements:

• In-Depth Knowledge Of Azure Active Directory And Its Components
• Strong Analytical Skills For Incident Resolution And Performance Analysis
• Excellent Communication Skills For Stakeholder Engagement And Mentoring
• Familiarity With Capacity Planning And Change Management Processes
• Proficient In Documenting Processes And Creating Standard Operating Procedures