Associate Consultant Job in Bengaluru at Oracle

Oracle is hiring for Associate Consultant!

Responsibilities of the Candidate :

• Eye On Glass / Mailbox/ Triage, follow up and resolve based on KBs.
• Triage and remediate using standard & certified procedures.
• Improve event management. Work with L2 and Monitoring teams to insure proper team assignments, cleanup of repetitive and non-actionable messages.
• Partner with L2 teams to centralize and build knowledge transfer focus on standard/certified procedures for L1 execution & remediation.
• Triage and Invoke Application Recovery using standard procedures.
• Ticket Handling using best practices. Ensuring Proper Escalation and Engagement. – Snow Incidents/timelines/participate in RCA investigations
• Engage major incident management should it be deemed necessary and agreed upon based on a broader or higher priority incident affecting other LOB’s.
• Start of day, End of day checks
• Batch Monitoring / Job ABEND/ Re-Run / Force Complete / On Hold
• Application Recycle / Service Restarts
• Release And Deployments Friday Night- Sunday Morning)
• Weekend Application Validation - Post Patching / Maintenance, Application Maintenance
• FOS and DR preparation &Execution

Requirements :

• Strong customer service and support focus with a desire to deliver high quality service
• Ability to multi-task, work under pressure and adhere to tight deadlines
• 2+ years of experience in hands-on application support analyst role
• Experience in providing services to agreed SLA’s and OLA’s
• Experience with working in an ITIL environment.  ITIL foundation Certification desired
• Excellent interpersonal and communication skills
• Able to work in 24*7 support in different shifts pattern on rotational basis (work schedule will include weekend support as well). Must be willing to work from Office
• Basic knowledge of Incident, Problem, Change, Release, & Request Management processes.