Associate Client Services Analyst Job in Bangalore at Epsilon

Eplison is hiring for the role of Associate Client Services Analyst!

Responsibilities of the Candidate:

• Frontline Support: Provide exceptional client support, addressing inquiries and resolving issues swiftly and effectively through various support channels.
• Process Assistant: Assist in managing key operational processes, ensuring tasks are completed efficiently and accurately.
• Campaign Assistant: Support digital and affiliate marketing campaign execution with asset management and coordination.
• Communication Liaison: Maintain open and effective communication with clients, understanding their needs and ensuring satisfaction.
• Documentation Contributor: Help in creating and updating client support documentation to enhance team resources and client experience.

Requirements:

• Bachelor’s Degree or equivalent work experience.
• Excellent customer service skills, ideally with 1 year of experience in a client-facing role.
• Experience in digital marketing domain is preferred.
• Basic knowledge of affiliate marketing.
• Proficiency with Microsoft Office (Excel, Word, and PowerPoint).
• Strong organizational skills and attention to detail.
• Ability to multi-task, prioritize, and manage time efficiently in a dynamic environment. 
• Eager to learn and develop in a fast-paced environment with the ability to adapt quickly.