Associate - Client Services Internship in Gurgaon at Fidelity International

Fidelity International is hiring for the role of Associate - Client Services!

Responsibilities of the Candidate:

• Oversee the general running of the Identify queue, and Operations query queue and maintain critical cut-offs for all
• Achieve productivity, quality, and efficiency targets
• Take responsibility for personal development through bi-annual appraisals and monthly development reviews/plans
• Establish and maintain relationships with the UK, Dublin, and locally to ensure regular communication is upheld and best practices are shared
• Constantly challenge the processes and suggest ideas to bring efficiency
• Identify and raise process improvement ideas and customer experience improvement ideas
• Maintain compliance with confidentiality in handling client-sensitive information.
• Handle additional admin and process-related responsibilities efficiently and proactively.
• Escalate any potential issue promptly and keep TL/AM abreast of the situation
• Liaise with internal departments to ensure priority work gets completed on time

Requirements:

• Experience working in a dynamic, fast-moving, customer-focused environment
• Self-starter – motivated to work on their initiative without needing direction
• Flexible and adaptable, respond rapidly to changing business needs
• Approachable, assertive, and credible
• Communication – effective written and verbal skills, good attention to detail
• Ability to prioritize workload and delegate tasks effectively within the team
• Attention to detail and accuracy
• Willingness to question processes to improve client service delivery