Associate - Chargeback & Dispute Job in Bangalore at Cashfree Payments

Cashfree is hiring for the role of Associate - Chargeback & Dispute!

Responsibilities of the Candidate:

• Mitigate risks associated with chargebacks and customer disputes by implementing robust and standardized processes across business units to reduce occurrences
• Continuously improve and update the chargeback and dispute service system according to card scheme rules and requirements, focusing on process optimization
• Provide support to the team handling day-to-day operations, assisting in issue escalations and ensuring efficient resolution
• Collaborate with relevant business heads and senior stakeholders to conduct regular reviews, sharing insights on trends and strategies related to chargeback management
• Increase awareness of effective chargeback and dispute-handling mechanisms among both internal and external stakeholders through education and communication initiatives

Requirements: 

• 1-3 years of hands-on experience in managing chargeback and dispute processes, demonstrating a deep understanding of industry best practices and compliance standards
• Proficiency in managing multiple projects and programs simultaneously, ensuring their timely
  execution and meeting set objectives
• Analytical mindset with excellent problem-solving skills
• Ability to work independently and collaboratively in a fast-paced environment
• Strong attention to detail and ability to handle sensitive information with discretion
• Excellent communication skills, both verbal and written