Associate, Channels Tech Specialist Job in Hyderabad at S&P Global Inc.

Responsibilities of the Candidate:  

• Responsible for monitoring enterprise products and escalating to different stakeholders as per the escalation procedures.
• Handling client queries – including interacting with them, understanding their issues, providing necessary follow-ups with them, and setting expectations appropriately. 
• Proactively monitor and notify clients for any delays, product enhancements, or outages, or any performance issues on the platform. 
• Developing a deep understanding of all of the products we are responsible for taking appropriate actions for a good client experience, the objective being we need to identify before the client reaches out to us.
• Researching and analyzing issues, determining corrective actions, and coordinating and communicating with involved parties.

Requirements: 

• Bachelor's/PG degree in Computer Science\Commerce\Management with 0-1 years of experience
• Excellent communication and analytical skills(Ability to communicate with clients via Phone/Email) 
• Positive attitude with qualities of a team player
• Problem-solving and thinking out of the box
• Ability to adapt and be flexible to changing requirements and procedures
• Ability to take ownership and execute tasks independently
• Willing to work in rotational shifts (Any 5 days of the week) 
• Proven experience in troubleshooting, application, and client support
• Having knowledge of SQL is an added advantage
• Understanding of financial services and debt markets and related Terminology is preferred