Associate Center Manager Job in Mumbai at Cult Fit

Cult Fit is hiring for the role of Associate Center Manager!

Responsibilities of the Candidate:

• Sales:
  • Responsible for promoting and selling memberships to potential new clients (Walk-ins/Trials)
  • Achieve sales targets by driving conversion
  • Responsible for upselling
  • Maintain a record of every interaction with new users
  • Enter all details of customers and walk-ins on internal tools
• Operations:
  • Manage centre experience and incremental enhancements
  • Ensure timely opening and closing of the centre
  • Handle inventory management, ensuring inventory of essentials, supplies, and equipment Responsible for both stocking and re-ordering (first-aid, stationery, water, towels, etc.)
  • Manage classes and workouts
  • Ensure the punctuality of trainers and classes
  • Handle issues related to attendance, equipment, and space availability
  • Interact with walk-ins and prospective clients
  • Improve member attendance through meet and greet, familiarity building, and creating a welcoming atmosphere
  • Take feedback from members and partners about classes and document the same
  • Handle issues that may affect the consumer experience during or pre/post-class

Requirements:

• A Bachelor's degree
• 0-2 years of work experience
• Passion for fitness and healthy living
• People management skills
• Good communication skills (Proficiency in English)
• Customer centrism
• Positive attitude
• Ability to resolve conflict
• Eagerness to learn
• Skills Required:
  • Sales
  • Communication skills
  • Center management
  • People management skills
  • Operations management