Associate Call Management Coordinator Job in Hyderabad at Diebold Nixdorf India Pvt. Ltd.
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Associate Call Management Coordinator
Diebold Nixdorf India Pvt. Ltd.
Full Time Job
Not Disclosed
0-2 years
Posted 30+ days ago
Location
- Hyderabad
Skills Required
- Operations Management
- Technical & Customer Support
- Communication Skills
- English language (Spoken)
- English language (Written)
- Problem Solving
About this Job
Diebold Nixdorf is hiring for the role of Associate Call Management Coordinator!
Responsibilities of the Candidate:
- Provides region-specific Incident Resolution Management system scheduling support for customers, service delivery team members, field associates, and business management team members.
- Identifies and records problems generated by customers or service delivery technicians.
- Participates in a daily huddle to assess call volume and priorities.
- Verifies technician availability, provides technicians with assignment instructions, and reassigns as required to accommodate changes and ensure proper load balancing.
- Utilizes the established escalation matrix for rapid resolution of issues related to service delivery incidents and/or incompletes.
Requirements:
- Education or equivalent work experience is required.
- Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Call Management.
- Good business English skills (Written and spoken).
Eligible Degrees
+86 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Diebold Nixdorf India Pvt. Ltd.
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