Associate Business Operations Analyst Job in Noida at Gen

Gen is hiring for the role of  Associate Business Operations Analyst!

Responsibilities of the Candidate:

• Manage translation and advancement of incoming member requests within strict SLAs

• Follow established procedures ensuring accurate account processing for opt-out of member information from respective data brokers

• Respond in a timely and effective manner to member requests/queries in the SFDC tool

• Identify, analyze, and interpret trends or patterns in complex data brokers' opt-out pattern

• Display ability to perform in a consistent, reliable, dependable, and responsive manner with minimal supervision

• Able to identify and report patterns in the system and process deviations to management

• Remain updated with changing products, services, and marketing promotions

• Display adaptability to programs and policies

• Display sound problem-solving and deductive reasoning skills

• Display analytical thinking, organizational skills, and multi-tasking capabilities

• To ensure that you can achieve this, you are expected to always be up to date with Gen policies and procedures and the functionality of our products. We also expect you to show the highest commitment to our customers and the Gen brand

Requirements:

• High School Diploma, bachelor’s degree preferred

• Min. 1 – 2 years of Customer Service experience

• Strong proficiency with MS Office Suite, including Excel, Word, PowerPoint, Salesforce CRM, or similar preferred.

• Self-directed and self-motivated – able to work independently on a variety of tasks.

• Must be well organized and able to effectively manage own time

• Must possess excellent communication skills, including verbal, written, interpersonal, and coaching

• Ability and desire to multitask and function in a fast-paced support environment

• Demonstrated ability to think critically and analyze and interpret data independently

• Sense of urgency in the performance of duties

• Interpersonal skills that promote collaboration and productivity

• Effective and efficient written and oral communication skills

• Ability to protect all forms of highly confidential and proprietary business information and ability to maintain the highest standards of privacy and security

• Ability to follow and abide by all information and security policies and practices