Associate - Banking Operations Job in Mumbai at Zeta

Zeta is hiring for the role of Associate - Banking Operations!

Responsibilities of the Candidate:

• Conduct a daily, weekly, and monthly reconciliation of prepaid wallet transactions including credits, debits, and cashback.
• Review transaction reports and statements to identify discrepancies between internal systems and external bank/partner statements.
• Investigate and resolve reconciliation discrepancies by coordinating with relevant teams (Operations, IT, and partners).
• Ensure that all reconciliations are completed in a timely manner and meet compliance and audit requirements.
• Monitor prepaid wallet balances and ensure accuracy in records and reports.
• Collaborate with technical teams to improve reconciliation processes and system performance.
• Manage and reconcile chargebacks, refunds, and failed transactions.
• Prepare reports on reconciliation status and escalate unresolved issues as needed.
• Ensure proper documentation of reconciliation processes and transaction history.
• Assist in the development and improvement of reconciliation procedures and controls to enhance efficiency and accuracy.

Requirements:

• Good communication and interpersonal skills
• Keep customer needs at the forefront of priorities and take relevant action
• MS Excel / Google sheet knowledge would be preferred.
• Must have domain knowledge of banking / Payments
• Graduate with 1 to 3 years of experience in Operations / Servicing
• Relevant experience in the Fintech/Banking domain, more specifically in credit card operations
• Candidate should have strong knowledge of Excel (Advanced Excel will be preferable)
• Experience working in the Bank, NBFC, Fintec,h or Digital Payments Industry.
• Knowledge of Banking Operations, Payment Systems, Fast / Digital Payments, or Wallet.
• Proven experience in reconciliation, preferably in digital payments/wallet, fintech, or banking environments.
• Strong analytical skills with an eye for detail and accuracy.
• Proficiency in using reconciliation tools and software, including Excel and other financial systems.
• Familiarity with prepaid wallet systems, payment gateways, and transaction flows.
• Ability to work with large data sets and identify trends or anomalies.
• Excellent communication and collaboration skills for working across teams.
• Strong problem-solving skills with the ability to handle complex reconciliation issues.