Associate Application Support Engineer Job in Bangalore at LeadSquared

 LeadSquared is hiring for the role of Associate Application Support Engineer !

Responsibility of the Candidate:

• Diagnose and resolve complex customer escalated technical issues that Tier I & Tier II could not resolve related to product features, configurations, and integrations.
• Perform Detailed Diagnostics (Troubleshoot via logs, SQL, APIs and Code), Bug Fixes and Root Cause Analysis of Application and Infrastructure issues. 
• work closely with Engineering, Product, Customer Support, DevOps and SRE teams to resolve issues and improve product quality and reliability.
• Create and update technical documentation, FAQs, and Knowledge base articles to support lower tier teams.
• Implement Configuration Changes, Software patches, bug fixes, and system enhancements that may sometimes involve code changes also.
• Provide Technical Guidance & share best practices to Tier 1 and Tier 2 Teams, Deliver Technical Trainings to Global Profession Services Teams.

Requirements:

• 1–3 years of experience in SaaS product support or application support.
• Strong technical troubleshooting skills. Technical acumen, Problem-solving skills
• Working knowledge of APIs, SQL, web technologies (HTTP, JavaScript basics).
• Experience in working on tools like New Relic, Loggly, etc.
• Familiarity with SaaS platforms, CRM, or Marketing Automation is a plus.
• Excellent problem-solving and communication skills.
• BE or BTech in Computer Science, IT, or a related field.