Associate Analyst Job in Bangalore at Lowe's Services India Pvt. Ltd.

Lowe's Services India Pvt. Ltd. is hiring for the role of Associate Analyst!

Responsibilities of the Candidate:

• To answer queries from various internal teams and collaborate with the accounting team on queries.
• To write Standard Operating and Desktop procedures for various projects.
• Flexible to work through multiple diverse projects which require strong communication skills.
• To convert operations into a highly data-driven business to measure, analyze, and optimize every aspect of our engagement with our customers.
• To complement the Success Operations role, which builds new tools and processes to scale customer success management’s everyday activities. Collaboration with third-party entities.
• Maintain and develop customer success strategies and best practices, as well as customer support content.
• Responsible for supporting the service provider’s team for campaign and project execution to ensure completion on time and in a manner that satisfies requirements, and provides quality outcomes, and value.
• Support and maintain all corporate quality standards, policies, procedures, and work instructions as outlined in the ASCS process documentation.
• Troubleshoot and resolve potential product vendor and service provider concerns; making decisions in the best interest of the Company and/or escalating issues as appropriate to the proper level of management.
• Support and maintain corporate quality standards, policies, practices, and work instructions.
• Regular punctual attendance. Respectful and non-threatening treatment of others. All other duties as assigned.
• Ability to learn new skills as per the job requirement and provide innovative solutions to the requirements received.

Requirements:

• Bachelor’s Degree, preferably in business
• Excellent written and verbal communication skills
• Effective interpersonal and customer-facing skills
• Ability to prioritize and manage multiple tasks with sensitive deadlines
• Ability to work independently and in a team environment
• Ability to handle tasks requiring attention to detail
• Aptitude to develop a solid understanding of the financial elements of the business
• Strong general computer skills including MS Office Suite
• Proven business acumen, judgment, and decision-making skills
• Professional appearance and demeanor
• Open to learning new Tools, Applications, Software and Skills