Associate Advanced Services Engineer Job in Bangalore at Oracle

Oracle is hiring for the role of Associate Advanced Services Engineer!

Responsibilities of the Candidate:

• Interface with the customer's IT staff on a regular basis.
• Work at the client's site or from a remote location.
• Resolve moderately complex technical problems related to the installation, recommended maintenance, and use and repair/workarounds for Oracle products.
• Have knowledge of some Oracle products and one platform that is being supported.
• Work with only general guidance from senior engineers and management.
• Work independently in some areas.
• Deliver post-sales support and solutions to the Oracle customer base.
• Serve as an advocate for customer needs.
• Resolve post-sales non-technical customer inquiries via phone and electronic means.
• Address technical questions regarding the use of and troubleshooting for our Electronic Support Services.
• Act as a primary point of contact for customers.
• Facilitate customer relationships with Support.
• Provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Requirements:

• SQL (Structured Query Language)
• Technical Support
• Troubleshooting
• Experience: 0 to 2+ years