Associate Administrator Job in Hyderabad at Wipro Limited

• Ensure timely response to all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of the client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure the right client satisfaction
• Provide an acceptance and immediate resolution to the high-priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to the resolution stage as per the resolution time defined     by the customer
• Maintain a timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with the on-site team for complex problem resolution and ensure timely client servicing
• Review the log that Chat BOTS gather and ensure all the service requests/ issues are resolved on time

Requirements:

• Mandatory Skills: WebLogic Admin͏
• 100% adherence to SLA/ timelines