Assistant Vice President – Data Ops Job in Bengaluru at HSBC

HSBC is hiring for the post of Assistant Vice President – Data Ops!

Responsibilities of the Candidate:

• Drive and manage change to achieve business goals (e.g. process improvements/changes in procedures)
• Plan & promote Band Progression to meet Business requirements and Staff expectations.
• Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction.
• Drive staff development through soft skill training, personal development plans and performance management reviews.
• Reward and recognize service excellence and keep high staff morale through ‘Celebrating Success’.
• Strike balance among task, team and individual to inspire and influence staff for the best.
• Motivate and develop team members to meet business objectives - advice and guidance is given in a constructive manner and supported by appropriate evidence.
• Ensure teams are briefed and made aware of individual/department performance achievements/ targets in a timely manner.
• Develop staff to achieve business objectives and achieve individual potential, sharing knowledge and experience and providing assistance on referred issues.
• Create an environment where skills and knowledge is openly shared to achieve department and business goals.
• Ensure performance management scheme is implemented in line with procedures across sections consistently
• Implement effective customer feedback mechanisms and monitoring ‘Service & Quality’ of the section to ensure high Customer Service Standards.
• Drive rigorous and customer centric quality initiatives to increase Quality awareness in the team.
• Recognize, reward and set high internal service excellence benchmarks to ensure customer satisfaction.
• Drive consumer engagement and governance calls
• Ensure that the validity and accuracy of each data records on Back-office systems are verified
• Record all self-identified risks on Helios and monitor the actions
• Review Contingency requirements on a periodic basis and invoke relevant business recovery measures as necessary. Carry out effective Operational Risk Assessment by monitoring and implementing risk-mitigating plans.
• Plan for effective cross training taking into account the Global Contingency requirements, Staff Banding progression, and Operational requirements and striking a balance among them.
• Ensure ‘Knowledge retention’ in the section by reinforcing concepts through continuous staff training. (To address the effects of attrition)
• Have tight control on Operational losses, potential frauds through strong internal audit and staff feedback mechanisms.
• Work is organized and processed/completed within agreed timescales. On-going monitoring and review of workflow and priorities are in accordance with procedures.
• Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer SLA’s.
• Procedural changes/new initiatives are reviewed, fully communicated to and implemented by the teams under control.
• Conduct quarterly exchange sessions across sites
• Lead mentoring and coaching
• Engage with the central Learning and Development team with customized training sessions for teams
• Reassess the operational risks inherent in the business taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. By addressing any areas of concern in conjunction with line management and/or the appropriate department.
• Implement a Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply.
• Adhere to SOX (Sarbanes Oxley) regulations to ensure that the bank does not misstate its financial position in the Banks official accounts. Compliance with procedures and diary watch and MCF requirements across the section.

Requirements:

• A post-graduate diploma or degree in any discipline.
• Higher qualifications not a bar provided aspirations commensurate with the position, at least 3-5 years’ experience in management position with exposure to appraisals, counseling, team building and staff development.
• Have prior experience of supporting Instrument Reference related products & services for major financial hubs i.e. APAC, HBEU & HBUS
• Flexible to work in varied shifts
• Reference data knowledge of a minimum of 2 Investment products
• Excellent knowledge of basic vendor systems i.e. Reuters, Bloomberg, Exshare etc.