Assistant Specialist, Business Data Services Job in Bengaluru at AXA XL

AXA XL is hiring for the role of Assistant Specialist, Business Data Services!

Responsibilities of the Candidate:

• Technical and functional support for various data solutions owned and managed by IDA organization.
• Analyze and mitigate risks (technical or otherwise) about Data solution delivery timelines, quality, stability, performance, and adherence to best practices in a Production environment.  
• Robust focus on ownership of issues from reporting to their resolution.
• Provide top-class production support and ensure data solutions service level commitments (SLAs) are met or exceeded.
• Partner with the Product team(s) as an Application/Data/Technical SME for migration of re-architected Product/Product functionalities to the Cloud Platform.
• Demonstrate proactive communication with Business users, Development, Technology, Support, and Delivery Teams, and Senior Management.
• Technically lead other Production Support Resources and act as a technical SME for end users regarding Application/Product issues or inquiries.
• Provide day-to-day management of the product support services and ensure smooth operation of the Production Systems.
• Work in the “Follow the Sun” support model providing cross-team support coverage across Digital Data Dev division responsibilities.
• Remains flexible to support the digital data dev responsibilities by providing cross team support coverage.
• Monitor various critical processes and overall health reports (performance and functional) of production, and pre-production environments.
• Monitor routine system configuration changes & upgrades.
• Oversee the development and maintenance of system support documentation and processes.

Requirements:

• Excellent knowledge of Linux fundamentals and platform administration.
• Proficiency in ITIL fundamentals and production support processes.
• Robust skills in shell programming or scripting.
• A minimum of an Undergraduate University Degree in Computer Science or related fields with relevant years of experience
• Extensive experience in Support focused roles (analytics, specialist, or engineer) and one or more areas of Data Management & support. 
• Distinctive problem-solving and analytical skills combined with robust business acumen.
• Thought leader in implementing best practices in Production Support.
• Experience/knowledge of Microservices, R Programming Language, Python and Azure cloud
• Experience with SQL, Databricks, Document Databases, SQL Databases & SQL DW Analytics is good to have
• Experience/Understanding of systems integration, and developer support tools Azure DevOps, CICD pipelines, Release Management, Configuration Management, Automation.
• Demonstrates a level of experience/ability to influence and understand business problems in technical terminology and able to liaise with staff at all levels in the organization
• Previous experience leading small teams with a mix of onshore/offshore colleagues