Assistant Sales Manager Job in Srinagar at Marriott

Marriott is hiring for the role of Assistant Sales Manager!

Responsibilities of the Candidate:

• Understanding Markets & Maximizing Revenue:
  • Develops and implements the overall account strategy for assigned accounts
  • Retains, expands, and grows account revenue of existing accounts through total account penetration, margin management, and implementation of sales and marketing initiatives
  • Penetrates assigned accounts for group and transient
  • Explores opportunities for extended stay and catering sales business
  • Identifies and aggressively solicits new accounts in coordination with any relevant Sales and Marketing colleagues and Above Property Sales
  • Builds and strengthens accounts with existing and new customers, industry organizations, and brand network to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
  • Develops and implements strategic sales plans
  • Understands the overall market dynamics - competitors’ strengths and weaknesses, economic trends, supply and demand, etc., and how to sell to assigned accounts
  • Identifies emerging business opportunities and risks within assigned accounts and provides feedback to key stakeholders (i.e., property Leadership)
  • Achieves account revenue and sales goals as defined by Leadership
  • Anticipates and identifies business opportunities and challenges and responds with a profitable strategy that aligns with overall business direction
• Conducting Daily Sales Activities:
  • Executes sales strategy to achieve property goals
  • Executes designated sales strategies to develop and solicit specific accounts to achieve revenue goals
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
  • Maintains current business accounts for new business within accounts
  • Develops and achieves operating budgets and manages controllable expenses
  • Establishes and maintains accurate and up-to-date customer, account, and opportunity data each account in Opera Sales and Catering to ensure accurate reporting
  • Participates in and practices daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard Basics of the Day)
  • Leverages methodologies, technical and business knowledge across the market
  • Increases local penetration of high potential accounts to optimize demand across all brands and satisfy important property needs
  • Engages in property-related events that support the development of existing and new accounts (e.g., GM Reception, Concierge Level hospitality, etc.)
• Providing Exceptional Customer Service:
  • Gains understanding of the hotel’s primary target customer and service expectations
  • Serves the customer by understanding their business, business issues, and concerns, to offer better business solutions both prior to and during the program/event
  • Serves as the account’s “local service guarantee” by ensuring that outstanding service delivery is maintained at every customer touch point, issues are resolved timely and to the customers’ 100% satisfaction
  • Acts as the customer’s advocate through understanding account needs and opportunities
  • Effectively resolves guest issues that arise in the sales process; brings issues to the attention of property leadership
  • Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building account loyalty to Marriott International
  • Building Successful Relationships
  • Collaborates and engages third parties that are sourced through the organization for their individual travel or group planning needs
  • Leverages appropriate Above Property Sales and property leadership to ensure account saturation, pull-through of account strategies, and selling solutions at the local property level
  • Develops a close working account with Operations to ensure execution of strategies at the hotel level
  • Leverages all available sales channels (e.g., marriott.com, group and transient intermediaries, field sales, worldwide reservation offices, etc.) in an effort to optimize sales revenues
• Additional Responsibilities:
  • Conducts and coordinates site inspections for hotels, as required
  • Performs other duties as assigned to meet business needs

Requirements: 

• High school diploma or GED; 2 years experience in sales and marketing, guest services, front desk, or related professional area. OR
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major; no work experience required.