Assistant Reservations Manager Job in Bengaluru at Four Seasons

Four Seasons is hiring for the role of Assistant Reservations Manager !

Responsibilities of the Candidate:

• Monitoring and correcting various level standards of reservations/ EPBAX team performance by overseeing and training them.
• Ensuring that the team is updated with complete product knowledge and offers at all times
• Ensure that departments follow the Four Seasons Standards of Data Entry properly and display a high level of professionalism and integrity at all times. 
• Monitoring the process of exchanging guest data with other hotels following confidentiality statement and data privacy guidelines
• Monitoring the daily pick-up trends through the various segments and highlighting the observations to Revenue Manager
• Constantly checking the daily reservation activities related to guest response and ensuring the discipline of timely response to each and every query as reservation being first point of contact
• Assigning the upselling targets to the team and constantly monitoring their performance individually by maintaining daily upsell report.
• Checking the daily Arrival Report, Reservation Enter On and by report, Rate check report, Discount by reason Report, Market segment report and all essential report to ensure error free PMS management.
• Liaison with Sales and Marketing team for all pre arrival guest related corporate queries, MICE coordination and assist in smooth closure of all the queries
• Liaison Sale, Front office and finance team in error free billing at all times
• Monitor OTA bookings and constantly check if the rates are in parity while the bookings are processed.
• Respond according to the crisis management plan to any resort emergency or safety situation. 
• Assisting the Director of Revenue in Staff appraisal process by reviewing and communicating the genuine feedback on individual performance.
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee. 

Requirements:

• 2–4 years of experience in hotel reservations or front office, with at least 1 year in a supervisory or team leader role in a 5 Star Hotel.
• Degree in Hospitality Management
• Strong communication and interpersonal skills – both with guests and team members.