Assistant Reservation Manager Job in Mumbai at Accor

Accor is hiring for the role of Assistant Reservation Manager!

Responsibilities of the Candidate:

Customer Service

• Maintaining guest profile and updating the same on regular basis
• Ensure to interact with the guests & enable the team to understand guest requirements

Financial

• Responsible for maintaining high level of room sales by up selling.
• Adhere to Accor guidelines for all the financial related procedures
• Ensure maximum room occupancy within agreed overbooking policy.
• Ensure to balance the accounts on a daily basis.

Operational

• Adhere to the Standard Operating policies & Procedures.
• Ensure maximum room occupancy within agreed overbooking policy
• Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
• Check the grooming and hygiene of the team.
• Conduct briefing for Reservation team
• Communicates with GSM all information likely to be interest to them
• Closely liaise with Sales & Marketing
• To practice up selling of rooms
• Ensuring that the team strives for achieving the budget and goals of the department
• Ensuring that the guest special requests are taken care of.
• Ensuring that the airport pick up and drop is communicated to team well in time
• Ensuring the all VIP to be marked on the system as VIP
• Making sure that the Opera system does not have double guest profile
• Ensuring that the field picked up in Opera are accordingly to the guest information
• Reports to be in proper manner
• Ensuring that the inventory is properly controlled

Personnel

• Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
• Ability to accept responsibility;
• Self confidence, motivation, drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically, inductively, and creatively;
• The propensity to recognize and acknowledge other peoples’ ideas.

Other Duties

• Ensure cleanliness of all areas under the supervision
• Helping other department in case of emergency.

Requirements:

• Graduation
• Experience is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus