Assistant Manager-Utilities Job in Pune at EXL

EXL is hiring for the role of  Assistant Manager-Utilities!

Responsibilities of the Candidate:

• Team Management:
  • Lead, mentor, and manage a team of 15-20 members, ensuring effective communication, motivation, and professional development.
  • Conduct regular performance evaluations and provide constructive feedback to team members.
  • Implement strategies to enhance team cohesion and productivity, and address any conflicts or issues promptly.
• Performance Management:
  • Develop and track key performance indicators (KPIs) to measure team and individual performance.
  • Analyze performance data to identify trends and areas for improvement.
  • Implement performance improvement plans and conduct regular review meetings.
• Quality Management:
  • Ensure adherence to quality standards and operational procedures.
  • Monitor and assess the quality of work, implementing corrective actions as needed.
  • Conduct audits and process reviews to ensure compliance with internal and external standards.
• Shrinkage Management:
  • Monitor and manage shrinkage rates, identifying and addressing potential causes.
  • Develop and implement strategies to minimize losses and improve inventory control.
• Retention and Team Building:
  • Develop and implement initiatives to enhance employee engagement and retention.
  • Organize and facilitate team-building activities to foster a positive and collaborative work environment.
  • Identify and address any retention issues, working closely with HR to implement solutions.
• Analytical Skills:
  • Utilize data analytics to drive decision-making and operational improvements.
  • Analyze trends and metrics to forecast future needs and challenges.
  • Prepare and present reports on operational performance and team effectiveness to senior management.
  • Oversee day-to-day operations and work of lower-level staff