Assistant Manager - Transactional Quality Job in Chennai at WNS Global Services Private Limited
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Assistant Manager - Transactional Quality
WNS Global Services Private Limited
Full Time Job
Not Disclosed
1-3 years
Posted 30+ days ago
Location
- Chennai
Skills Required
- Customer Service
- Problem Solving
- Collaboration skills
- Time management skills
About this Job
WNS is hiring for the role of Assistant Manager - Transactional Quality!
Responsibilities of the Candidate:
- Deliver sampling and stratification strategy based on Compliance checks, Financial processes (volume & Value mix) Errors, Customer priorities & Agent performance Ensure continued calibration to the quality framework Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reporting.
- Facilitate Kaizen initiatives within the team.
- Accountable for customer complaint resolution process.
- Ensure Process documentation & sign off as per ISO standards & WNS Quality Assurance Playbook.
- Responsible for timely & accurate reporting, updates and business insights.
- Foster a spirit of continuous learning & collaboration across teams – career development, coaching & mentoring.
Requirements:
- Commerce Graduate.
- Preferrable GB certified
Eligible Degrees
+95 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About WNS Global Services Private Limited
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