Assistant Manager - Service Delivery and Management Job in Mumbai at TATA Communications Limited

Tata Communications is hiring for the role of Assistant Manager - Service Delivery and Management!

Responsibilities of the Candidate:

• Manage initiation, scheduling, tracking, reporting and execution of project as per the agreed schedule, scope using Standard templates
• Discuss customer requirement, feasibility and operational aspect of proposed solution and service schedules with Engineering team and analyze internal technical capability to delivery solution
• Develop project plans and schedules, and track progress against established metrics 
• Support in managing project budgets and ensure that projects are completed within budgetary constraints
• Identify and manage project risks and issues and develop mitigation strategies
• Conduct periodic meetings with customers, stakeholders, vendors to discuss issues and related action items
• Identify areas of improvement and drive specific initiatives to address issues raised by customers around order delivery 
• Plan for integration with existing platforms and processes, identifies technology partners and outsourced partners for implementation and roll out of product/service 
• Drive technical deployment planning and implementation including installation of operating system, network configuration etc. and monitor implementation success
• Ensure that projects are completed on time, within budget, and to the satisfaction of the customers
• Drive continuous improvement in project management processes and methodologies 
• Ensure response is given to customer queries in a timely manner
  

Requirements:

• Program management or related experience 
• 3-7 years of experience