Assistant Manager (Service) Job in Delhi at Ecozen Solutions Pvt Ltd

Ecozen Solutions Pvt Ltd is hiring for the role of Assistant Manager (Service)!

Responsibilities of the Candidate:

• Technical Leadership: Provide technical guidance to the service team, continuously enhancing their knowledge of solar pumping systems and related technologies.
• Team Management: Lead and supervise a team of service technicians, setting daily travel plans and ensuring their optimal performance.
• Service Excellence: Schedule and oversee service calls, ensuring all service work meets the highest standards and striving for maximum customer satisfaction.
• Government Liaison: Collaborate with officials of the State Nodal Agency to understand and address their concerns, contributing to the advancement of renewable energy policies.
• Record Keeping: Maintain accurate records of service work, including parts and labor costs, while also overseeing warehouse stock within your territory and managing records in SAP.
• Client Engagement: Communicate with clients and management to ensure service needs are met and promptly address any issues or concerns, fostering long-term relationships.
• Continuous Improvement: Identify and report common customer complaints to top management, enabling proactive problem-solving and process enhancement.
• Safety Compliance: Ensure that all safety procedures are rigorously followed by service technicians, prioritizing a secure working environment.
• Vendor Relationships: Develop and maintain relationships with key vendors to ensure efficient procurement and support.
• Training Initiatives: Provide customer training for the product, empowering clients to utilise the systems effectively.
• Contractor Network: Establish and manage a network of service contractors for solar pumps, contributing to service network expansion.