Assistant Manager - Restaurant Job in Bangalore at ITC Hotels

ITC Hotels is hiring for the role of Assistant Manager - Restaurant!

Responsibilities of the Candidate:

• Maintain a high customer service focus by approaching your job with the customers always in mind. 
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. 
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. 
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 
• Create an environment where everyone in the department and focus on “creating that special experience” to deliver exceptional customer service. 
• Actively seek verbal feedback from customers and team members at each service period. 
• Agree on and implement actions to make improvements to customer service. 
• Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Outlet Manager. 
• Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day. 
• Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before guests ask. 
• Ensure that all standards for service delivery as identified in the Guest Satisfaction Manual and the Standard Operating and Procedures Manual are consistently delivered throughout the department. 
• Have detailed knowledge of all departmental standards, explaining the standards to team members and managers, assessing team members’ performance against these standards. 
• Ensure that training on departmental standards is regularly conducted in the outlets. 
• Monitor standards through regular standards review checks. 

Requirements:

• 2-4 years in a managerial position in a 4 / 5-star category hotel. 
• Good English skills, both written and verbal to meet business needs. 
• Familiar with computer systems. 
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance. 
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you. 
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. 
• Strong leadership, people management and training skills. 
• Guest oriented and able to confidently build and exceed service standards. 
• Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings. 
• Strong interpersonal skills and attention to details. 
• Key strengths (under the 9 competencies) in people management communication and planning. 
• Show commitment and ability to develop as an Outlet Manager in your next role. 
• Outgoing personality and willing to work for long hours.