Assistant Manager Reservation Job in Pune at Accor

Accor is hiring for the role of Assistant Manager Reservation!

Responsibilities of the Candidate:

• Assist in managing the daily operations of the reservations department, ensuring efficiency and accuracy in all processes
• Oversee and train reservations staff, promoting a culture of excellence and continuous improvement
• Collaborate closely with Sales, Revenue Management, and Marketing teams to develop and execute strategic initiatives
• Handle complex reservations and guest inquiries, providing professional and courteous service at all times
• Monitor and optimize room inventory, working with various departments to maximize occupancy and revenue
• Assist in developing and implementing reservation policies and procedures to enhance operational effectiveness
• Generate and analyze reservation reports, providing insights to support data-driven decision-making
• Ensure high levels of customer satisfaction by addressing concerns promptly and effectively
• Assist in scheduling and payroll management for the reservations team
• Participate actively in the recruitment and training of reservations staff
• Support the implementation of new technologies and systems to improve reservations processes.

Requirements:

• Previous leadership experience in a hotel environment, preferably in reservations management
• Strong working knowledge of Opera Property Manager System (PMS)
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other departments
• Proven problem-solving skills and ability to make sound decisions in a fast-paced environment
• Proficiency in Microsoft Office suite, particularly Word and Excel
• Strong analytical and organizational skills, with the ability to manage multiple priorities simultaneously
• Bachelor's degree in Hospitality Management or related field preferred
• Knowledge of revenue management principles and practices
• Fluency in Arabic and English required; additional language skills are a plus
• Demonstrated ability to work well under pressure and adapt to changing priorities
• Commitment to maintaining a professional demeanor and delivering exceptional customer service
• Familiarity with local hospitality industry trends and regulations in Saudi Arabia