Assistant Manager- Process Training Job in Gurgaon at WNS Global Services Private Limited

WNS is hiring for the role of Assistant Manager- Process Training!

Responsibilities of the Candidate:

• Training Development and Management: Design and implement domain training programs tailored to organizational needs, ensuring effective delivery and measurable outcomes.
• Domain: US Residential Mortgage Underwriting
• Needs Assessment: Partner with respective training leaders to assess domain training needs, identify process gaps, and propose solutions.
• Program Evaluation: Analyse training program effectiveness using feedback, assessments, and performance data to drive improvements.
• Content Creation: Develop and refine training materials, including manuals, e-learning modules, and interactive sessions. Produce customized training resources, including manuals, case studies, simulations, and role-playing scenarios, to equip employees with the tools they need to effectively upskill themselves in domain.

Requirements:

• Project and Training Management Experience is a must. Strong Domain – US Residential Mortgage Underwriting, entire value chain across originations
• Good with Microsoft Office
• Strong with MIS reporting
• Strong analytical and operations management skills
• Client focused with superior written and verbal communication skills.
• Ability to work under pressure in a faced paced environment with limited structure.
• Track record in designing and executing successful training programs
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.) will be added advantage