Assistant Manager Platform Services Job in Delhi at HSBC

HSBC is hiring for the role of Assistant Manager Platform Services!

Responsibilities of the Candidate:

• Ensure positive customer experience and manage complaints/escalations
• Establish mutual respect and trust in dealing with others
• Adherence to overall operational standards set by the bank
• Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day-to-day operations
• Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures.
• Understand the legal responsibility to be vigilant for unusual activity and report the unusual activities
• Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required
• Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe
• Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC; 
• Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager
• Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP.
• Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments, and pouch and mail.
• To be aware and Identify high-risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit card products, etc.
• Ensure that all records are obtained in respect of INM RBWM customers or New to-bank customers for any products and services provided by HSBC as per the process laid down.
• Must ensure that the prescribed process is being followed while dealing with non-HSBC customer's requests for monetary instruments and wire transfers.
• Ensure Adherence to the regulatory guidelines and internal AML and sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services, and payment transparency Line of Business Procedures.
• To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services, and wire transfer services, and should undergo mandatory training for the same.
• Necessary remediation steps need to be undertaken in case there is any breach or non-adherence to the policy laid down in the LoBP.
• Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile, or else raise it to the line manager for further clarification
• The staff must be aware of the scope of services of various products and services that are offered and those that are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customers in an effective and polite manner
• Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, and monetary instruments are in sync with the customer profile.

Requirements:

• Graduate with 2 years of experience
• Holistic understanding of the Branch Operations and Processes of the bank
• Sound understanding of the company’s customer service requirements