Assistant Manager Operations Job in Jaipur at MetLife

MetLife is hiring for the role of Assistant Manager Operations!

About the Company:

We are building a purpose-driven and inclusive culture that energizes employees to make a difference. MetLife's diversity of people commitment ensures our employees are empowered, thriving, and feel like they belong. These efforts begin with our purpose — Always with you, building a more confident future. As a purpose-driven company, we are strengthening our resolve to help build a workforce and society that protects all people, values all voices, and creates economic growth and opportunity for all. We believe in possibilities, making progress together starting with our people.

Responsibilities of the Candidate:

• The key and primary responsibility would be to manage the process performance/SLAs, collaborate with various process/business partners and stakeholders,  and effectively manage process teammates (in line with the MGOSC policies and other HR guidelines)
• Accountability for delivering expected process performance (Meeting/Exceeding agreed process SLAs)
• Customer relationship management and process escalation management
• Collaborate within the team and with all stakeholders for seamless process delivery
• Function as process owner/SPOC for delivering process level/business level requirements for GSS management
• Provide coaching and feedback to team members to enable them to improve their performance to raise individual and organizational capabilities
• Ensure compliance with internal policies and procedures, external regulations, and information security standards
• Working autonomously, evaluate and improve business processes by effectively conducting quality evaluations for a critical/key set of process-specific parameters
• Responsible for performing moderately complex analytical, technical, and/or procedural functions
• Assist manager, higher management, and stakeholders by performing certain functions such as reviewing or modifying work procedures, developing recommendations to improve work processes, or coordinating updates & Queries
• Extracting, compiling, and comparing data from various sources and reviewing data / creating metrics using various systems, applications, and Excel
• Save and share the reports/findings/ process performance with the onshore and internal GSS team
• Analyze, validate, and perform tasks as per Standard Operating Procedures
• Working on all process improvement initiatives and maintaining timely communication with dedicated subject matter experts
• Liaison with the IT team to resolve IT issues, applications issues, and own access-related and compliance-related responsibilities for the process and process teammates