Assistant Manager- OI Business Job in New Delhi at HSBC

HSBC is hiring for the role of Assistant Manager- OI Business!

Responsibilities of the Candidate:

• To manage cross border proposition and process 
• To own client life cycle management and client communication to increase client experience 
• To drive business metrics and delivery through branches, contact center and RMs. 
• To work closely with overseas HSBC entities, teams and branches to enhance the International proposition.   
• To work closely with control, compliance, operations etc., teams to create/enhance customer journeys, processes, product offering in adherence to cross border framework and local regulatory guidelines.  
• Manage BAU activities, reporting’s, control checks etc. 
• To conduct portfolio analytics to drive business objectives and efficacy across channels  
• Stakeholder management is a key to the role requirement both global as well as local. Strict adherence with Group strategy/policies, managing approvals/changes & maintain operational control. 
• To be open, connected, and dependable and act with courageous integrity at all times. Full compliance with internal policies, procedures and compliance requirements 

Requirements:

• Ensure timely implementation of internal and external audit points together with any issues raised by external regulators
• Identify and implement relevant compliance guidelines, foster a compliance culture.
• Revising the account opening forms and other marketing collaterals to ensure compliance with existing group guidelines / regulatory requirements
• Understand cross border compliance issues and ensure compliance.
• Mandatory requirements for Cross Border guidelines to be reiterated to the frontline, to ensure adherence at all times. Conducting sample checks and necessary quality checks for call recording and monitoring. Share learnings/feedbacks with frontline.