Assistant Manager, Member Success (Customer Service Experience) Job in Gurgaon at GLG

GLG is hiring for the role of Assistant Manager, Member Success (Customer Service Experience)!

Responsibilities of the Candidate:

• Complete a fast-paced training program.
• Interact with GLG Network Members via email, telephone, and live chat. Solve approximately 40+ Network Member-related inquiries per day.
• Adhere to standardized workflows to provide a consistent service experience as well as ‘think on your feet’ to provide custom solutions to Network Members.
• Partner with MS managers to develop a deep understanding of GLG Network Membership strategy to achieve target and offer real-time support to aligned local teams.
• Collaborate with GLG’s client solution and network development teams to protect the integrity of all GLG engagements and to ensure that Network Members have a best-in-class experience.
• Be the main point of contact to connect the Global and APAC MS team with local business units, partnering with Member Success leadership to provide updates and support as necessary.
• Take on additional tasks as assigned.

Requirements:

• Ability to read, write and speak English at a fluent level. Other language skills are a plus.
• Passion for high-level customer service with a successful track record working in a team environment.
• Strong written and verbal communication skills using a variety of communication channels (telephone, e-mail, live chat, etc.)
• Demonstrated commitment and attention to detail, ideally in a high-volume, fast-paced environment.
• Strong problem-solving skills and ability to work under stress.
• Passion for fast-paced learning, especially in a technology-enabled environment
• Ability to work effectively independently and/or collaboratively on a team.
• Bachelor's degree or above
• Ability to work in a hybrid role, typically working 9:00 – 18:00 IST, and typically coming into the office 1-2 time per week.