Assistant Manager - Life Insurance Operations Job in Hyderabad at Genpact

Genpact is hiring for the role of Assistant Manager - Life Insurance Operations!

Responsibilities of the Candidate:

• Drive Continuous Improvement 
• Develop a strategy for team to reach organization goal 
• Communicate clear instructions to team members 
• Monitor team members and able to provide mentorship whenever needed 
• Manage the flow of day-to-day operations 
• Create reports to update the company on the team's progress 
• Rapport building with the internal & external stakeholder 
• Take care of any issues that arise during shift promptly and professionally, seeking advice from the duty manager where vital 
• Ensure that the highest possible levels of customer service are delivered at all times 
• Assist the Manager as and when vital to make the business run effectively and efficiently 
• Ensure the team serves all products to company and brand specification 

Requirements:

• Proven experience in Insurance Operations and backend operations for Life Insurance products 
• Should have worked in Team Handling/ people facing role. Proven track record for leading 20 to 25 resources and keeping an engaged workforce 
• Graduation in any stream except B.Tech and Technical Graduation & Law 
• Insurance knowledge and ability to understand and interpret Insurance terminology 
• Proficient with MS Excel, MS Word, MS PowerPoint 
• Ability to do root-cause analysis for process gaps highlighted 
• Collaborative approach towards resolving the issues with partners & peers/sub-process areas 
• Ability to crunch data, possesses data driven & fact based approach 
• Good analytical and problem solving skills
• Ability to communicate verbally and through emails/Phones with businesses
• Proven track record to build effective working relationships with clients & internal partners