Assistant Manager - Law Enforcement Agency Job in Bangalore at Cashfree Payments

Cashfree is hiring for the role of Assistant Manager - Law Enforcement Agency!

Responsibilities of the Candidate:

• Analyze transactions/accounts to avoid potential fraud
• Handle escalations to satisfaction, conduct RCA, implement corrective and preventive measures
• Investigate, and support ticket analysis, to identify and implement process improvements
• Aggregate data from multiple sources to provide a comprehensive assessment
• Monitor CTF for the accounts
• Create reports, summaries, presentations, and process documents to display results
• Coordinate with Banks, Cyber cells, local Law Enforcement Agencies & other government bodies for Fraud and suspicious transactions/accounts

Requirements:

• Overall 6 years of experience, with 2 years of relevant experience in liaising between the organization and local Law Enforcement Agencies, preferably from a fintech background
• 1-2 years of team management experience
• Process-oriented, proactive, and results-driven individual
• Willing to travel across India for any case representations as per the business requirements
• Flexible working on weekends and rotational shifts as per the business requirements
• Proficiency in Microsoft Excel, Basic SQL knowledge
• Excellent command of English in both verbal and comprehension skills 
• Critical thinking skills with the ability to independently solve problems with data