Assistant Manager - Key Account Manager Job in Gurgaon at Tata 1MG Technologies Private Limited

Tata 1mg is hiring for the role of Assitant Manager - Key Account Manager!

Responsibilities of the Candidate:

• Take on the primary role as the main point of contact for managing all matters related to existing customer accounts. Cultivate and sustain robust and enduring client relationships.
• Manage the process of reconciling accounts and compile, generate, and distribute sales reports on a monthly, semi-annual, and annual basis. Predict and monitor crucial account metrics (such as user-related statistics and overall revenue).
• Address daily client inquiries, manage escalations and fulfill requests. Ensure the prompt and successful delivery of our solutions, aligning with the customer's requirements and objectives.
• Serve as a bridge between various internal teams (including Program Management, Customer Service, Product Development, and Operations departments) to enhance the overall customer journey.
• Communicate the advancement of monthly/quarterly projects to both internal teams and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement, drive engagement & wellness activities with existing clients.
• Collaborate with sales team to identify and grow opportunities within territory.
• May require some travel.

Requirements:

• Proven work experience as an Account Manager, Sales Account Manager or relevant role.
• Graduate with BA/BS/B.Tech degree 2+ year of experience in Business Administration, Sales or relevant field with hands on experience with P&L and reconciliations.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Solid experience with MS Office (particularly MS Excel).
• Experience handling day-to-day client escalations and delivering client-focused solutions to meet the needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation and presentation abilities.
• Strong verbal and written communication skills.