Assistant Manager- Insurance Operations Job in Gurgaon at Genpact

Genpact is hiring for the role of Assistant Manager- Insurance Operations!

Responsibilities of the Candidate:

• Substantial Experience in Policy Admin/ Claims backend operations for Life Insurance, Annuities or Long Term Care Insurance
• Team Handling/ people facing role. Leading 15 to 40 resources and keeping an engaged workforce
• Develop a strategy for team to reach organization goal and communicate clear instructions to team members
• Monitor team members and able to provide mentorship whenever needed and run the flow of day-to-day operations
• Build reports to update the company on the team's progress and rapport building with the internal & external partner
• Deal with any issues that arise during shift promptly and deftly, seeking advice from the duty manager where necessary and ensure that the highest possible levels of customer service are delivered at all times
• Assist Operations lead as and when necessary to make the business run effectively and efficiently and ensure the team meet client expectations & SLA’s.

Requirements:

• Graduation in any stream
• Good analytical, problem solving, and overall interpersonal skills
• Proven ability to build effective working relationships with clients & internal partners
• Excellent Communication Skill is a must.
  Preferred Qualifications/ Skills 
• Insurance knowledge and ability to understand and interpret Insurance terminology
• Project Management and ability to handle multiple priorities
• Positive attitude with a focus on continuous process improvement and an open mind to change
• Proficient with MS Excel, MS Word, MS PowerPoin