Assistant Manager - Holiday Sales Job in Gurgaon at MakeMyTrip (MMT)

MakeMyTrip is hiring for the role of Assistant Manager - Holiday Sales!

Responsibilities of the Candidate:

• Supervising day-to-day operations for long-haul travel across international destinations such as Europe, Australia/New Zealand, Greece & Turkey, USA, and Africa.
• Ensuring timely query handling, quotations, bookings, and customer support throughout the customer journey.
• Monitoring service quality and resolving escalations related to flights, hotels, visas, and ground services.
• Collaborating with suppliers, airlines, and internal stakeholders to ensure smooth execution of holiday packages.
• Tracking team performance against defined KPIs such as turnaround time (TAT), conversion, and customer satisfaction.
• Identifying process gaps and recommending improvements to enhance efficiency and customer experience.
• Providing training, coaching, and support to the team to strengthen product knowledge and service delivery.
• Ensuring compliance with company policies, travel regulations, and financial guidelines.

Requirements:

• Strong knowledge of GDS (Amadeus/Galileo/Sabre) and travel booking platforms.
• Excellent communication, leadership, and customer-handling skills.
• Ability to work under pressure, resolve escalations, and deliver results.
• Strong analytical and problem-solving skills with sharp attention to detail.