Assistant Manager- Front Desk Job in Pune at Hilton

Hilton is hiring for the role of Assistant Manager- Front Desk!

Responsibilities of the Candidate:

• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.  
• Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation. 
• Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests. 
• Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.  
• Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment, converting foreign currency at current posted rates.  
• Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc. 
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions. 
• Take an active role in the team by being kind, cooperative, and helpful, never forgetting the person behind the guest. 
• Actively take part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities.  
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 
• Take on an active role in the Executive Floor team, ensuring effective communication and work as a team in order to reach goals and targets. 
• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 
• Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured. 

Requirements:

• Strong communication, organization and coordination skills. 
• Good team player. 
• Responsible and self-motivated. 
• Patient, responsible and proactive in dealing with problems. 
• Able to work under great physical and mental pressure. 
• Familiar with computer systems. 
• Fluent in spoken and written English to meet business needs.