Assistant Manager - Business Support Operations Job in Pune at TATA Communications Limited

Tata Communications is hiring for the post of Assistant Manager - Business Support Operations!

Responsibilities of the candidate:

• Manage the process for COF (Customer Order Form) creation, order processing within the timelines from initiating the order request to realizing the revenue.
• Manage all escalations by the stakeholders involved in the process.
• Assign and ensuring that all customer contracts are countersigned, and customer inventories maintained.
• Work with Billing Team to ensure invoices are produced correctly a revenue realized on time.
• Work with collections and customers in resolving credit disputes.
• Determining the ways to reduce the credits provided to customers
• Prepare information to Internal Auditors, External Auditors and Tax teams as required, and ensuring processes are followed for SOX compliance.

Requirements:

• Good Knowledge of Sales processes & knowledge for both L20 & O2C journey.
• Handy experience for all provisioning/ordering tools like SFDC,REPC, Metasolv, Optimus.
• Good understanding and hands on exp in Enterprise products like GVPN, IZO, Security services, Video connect, Hosting /cloud services etc.
• Exposure to handle multiple CFT-s interaction would be a value add.
• Ability to handle internal and external stakeholders.
• Strong analytical, reasoning, and organizational skills are essential.
• Excellent verbal and written communications skills are essential.
• Ability to establish and maintain effective work relationships with all levels of personnel, both internally and externally, e.g. leadership, executives, clients, vendors, and agencies.
• Ability to work in and constructively contribute to teamwork environment and meet stringent deadlines.
• Ability to prioritize and handle multiple tasks simultaneously.
• Attention to detail and follow through including the ability to document work
• Minimum Qualification: Graduation (Any Degree).
• 3-5 relevant years of experience.