Assistant Manager– B2C Operations Job in Bangalore at Yogabar

Yogabar is hiring for the role of  Assistant Manager- B2C Operations!

Responsibilities of the Candidate:

1. Operational Management:
   • Oversee and manage the entire B2C operational workflow at 3PL warehouses, including order processing, inventory management, and shipment coordination.
   • Ensure timely order fulfillment and delivery to enhance customer satisfaction.
2. Team Leadership:
   • Lead and mentor the operations team to achieve performance metrics and operational goals.
   • Collaborate with cross-functional teams to streamline processes and resolve issues.
3. Platform Management:
   • Manage and optimize e-commerce platforms and tools, including Unicommerce, to ensure efficient operations.
   • Monitor and analyze operational performance data to identify areas for improvement.
4. Customer Focus:
   • Address and resolve customer inquiries and escalations in a timely and professional manner.
   • Work proactively to enhance the customer experience at every touchpoint.
5. Reporting and Analytics:
   • Prepare and present regular reports on operational performance, highlighting key insights and actionable recommendations.
   • Monitor key performance indicators (KPIs) to ensure operational efficiency and effectiveness.

Requirements:

• Experience: Minimum 1 year of proven experience in B2C operations, preferably in the e-commerce or retail industry.
• Knowledge: Hands-on experience with Unicommerce is a significant advantage.
• Skills:
  • Strong organizational and time management skills.
  • Excellent problem-solving and decision-making abilities.
  • Strong interpersonal and communication skills.
  • Proficiency in MS Office Suite (Excel, Word, PowerPoint).