Assistant Manager (AM) - Operations & Customer Service Job in Jaipur at Axestrack Software Solutions

Key Responsibilities

• Act as the main point of contact for client inquiries, ensuring customer-centric service and relationship building.
• Resolve customer issues promptly by collaborating with internal teams and stakeholders (logistics, drivers, field technicians).
• Oversee service desk operations, including inbound calling, to resolve customer concerns.
• Manage a team running in a 24x7 shift environment ensuring smooth operations, and achieving service delivery targets.
• Monitor team performance, provide feedback, and ensure adherence to company policies.
• Coordinate and supervise tasks between fleet staff (drivers) and other departments.
• Ensure clear and effective communication with clients, team members, and stakeholders.
• Maintain accurate documentation of client interactions, issues, resolutions, and performance metrics.
• Suggest improvements to processes and workflows based on experience and feedback.
• Provide continuous support in identifying and resolving operational bottlenecks.
• Quick learner & proficient in the company's software systems to monitor and manage operations effectively.

Essential Skills & Qualifications:

• Bachelor’s degree in any discipline.
• Minimum relevant 2 years of experience in client management, operations, or customer service (preferably in BPO, logistics, supply chain, e-commerce, or field operations).
• Strong verbal and written communication skills in English.
• Ability to work in a 24x7 shift environment if required, managing rotating shifts.
• Proficiency in Microsoft Excel, Word, and other operational software tools.
• Experience in handling team and resolving customer complaints and providing effective solutions.

Key Attributes:

• Positive attitude & Quick Learner
• Excellent interpersonal and communication skills.
• Strong decision-making and problem-solving abilities.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Customer-focused with a solution-oriented approach.

The platform built up by a passionate team of IIT, IIM and Stanford alumni, manages more than 110,000+ commercial vehicles and has helped customers get clear visibility into their fleet/logistics operations.