Assistant Manager - Agency Management Job in Chandigarh at SBI Cards

SBI Cards is hiring for the role of Assistant Manager - Agency Management!

Responsibilities of the Candidate:

• Drive Portfolio Efficiency by resolution/Norm/Roll Back/Recovery on field portfolio according to targets allocated to multiple agencies for their respective location
• Ensure timely identification and reporting of Skips/Fraud/RTP/Non-Starters for portfolio segmentation
• Ensure ongoing review rhythm with stakeholders to identify opportunity areas
• Ensure timely review of vendors performance in respective location
• Ensure proper documentation of customer interactions and raise alarms appropriately as per compliance procedures
• Ensure data security
• Conduct SVCL-Ensuring timely audit of vendor processes and documentation for agencies operating in respective location
• Monitor CAPE as per collection strategy
• Perform due diligence on accounts for settlement and ensure wing to wing closure
• Ensure motivation of Field Executives by imparting knowledge on card industry, negotiate better, escalate cases etc.
• Ensure location coverage as per SLA designed with stakeholders
• Ensure regular interactive and call listening sessions conducted at all agencies for respective location
• Track hiring, ensuring timely certification of field executives as per process and defined timelines

Requirements:

• Graduate Degree.          
• Experience in handling outsourced vendors would be an added advantage