Assistant Manager - Agency Management Job in Bhubaneswar at SBI Cards

SBI Cards is hiring for the role of Assistant Manager - Agency Management!

Responsibilities of the Candidate:

• Drive Portfolio Resolution by conversion of cheque pick-up's, resolution/Norm/Roll Back/Recovery on field portfolio according to targets allocated to multiple agencies for their respective location
• Help in timely identification and reporting of Skips/Fraud/RTP/Non-Starters for portfolio segmentation
• Ensure ongoing review rhythm with stakeholders to identify opportunity areas
• Assist in timely review of vendors performance in respective location
• Ensure proper documentation of customer interactions and raise alarms appropriately as per compliance procedures
• Ensure data security
• Conduct SVCL-Ensuring timely audit of vendor processes and documents for multiple agencies in respective location 
• Monitor CAPE as per collection strategy
• Ensure timely raising of multi vendor bills/provisions for respective
• Field support along with FOS basis requirement on selective accounts 
• Perform due diligence on accounts for settlement and ensure wing to wing closure
• Ensure motivation of Field Executives by imparting knowledge on card industry, negotiate better, escalate cases etc. 
• Ensure location coverage as per SLA designed with stakeholders
• Ensure regular interactive sessions conducted at all agencies for respective location 
• Track hiring, ensuring timely certification of field executives as per process and defined timelines

Requirements:

• Graduate Degree Preferred 1 - 4 years of Field Collections Experience
• Experience in handling outsourced vendors would be an added advantage.