Assistant Manager Job in Mumbai at WNS Global Services Private Limited
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Assistant Manager
WNS Global Services Private Limited
Full Time Job
Not Disclosed
2-6 years
Posted 30+ days ago
Location
- Mumbai
Skills Required
- Operations Management
- Identity Management
- Adaptability
- Time Management
- Communication Skills
- Problem Solving
About this Job
WNS Global Services Private Limited is hiring for the role of Assistant Manager!
Responsibilities of the Candidate:
- Ensure all Service Desk tickets are resolved within WNS agreed SLA.
- Ensure adherence to operational & technical escalation process (escalation Matrix).
- Escalate calls to the next level as & when required to the respective Backend teams and SMEs and follow up to its closure with a complete resolution.
- Provide accurate shift handovers.
- Coordinate with the external vendor for Issue resolution and solution optimization.
- Attend all the calls forwarded by the Service Desk.
- Support for supported technologies (e.g. Exchange Online, Exchange On-Premises, IronPort, Intune).
Requirements:
- Diploma/Graduate
- Experience with 2 to 6 Years in the same or related
- Preference for Domain specific certifications such as, Messaging, Identity Management, Compliance, etc.
Eligible Degrees
+86 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About WNS Global Services Private Limited
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