Assistant Consultant Job in Gurgaon at AXA XL

AXA XL is hiring for the role of Assistant Consultant!

Responsibilities of the Candidate:

• Efficient handling and managing a portfolio of claims up to a pre-determined authority level. Pro-active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise.
• Competent and efficient handling of claims above the job holder’s personal authority under the referral system.
• Strict adherence to the Global Claims Handling Practices.
• Always demonstrate AXA XL behaviors and values.
• Ensuring all claims are reserved wherever possible, within the Reserving Guidelines.
• Provide a quality claims service including effective handling of claims and compliance with required service standards.
• Receiving claims notifications, assessing estimates and processing claims up to and including settlement within personal authority.
• Consider Third Party liabilities, detecting fraud and taking correct action to preserve and maximise recoveries, wherever applicable and within your authority.
• Developing relationships with Underwriters, Actuaries and other departments as required
• Ensuring that communications, new claims, and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders.
• Provide notable customer service to policyholders and brokers. Active involvement in the maintenance and development of stakeholder relationships in respect of day-to-day claims handling. Understanding and acting appropriately in respect of clients’ needs.
• Regular monitoring of internal control reports and data entry activities to support the motor department to ensure client reports are accurate and shared in line with Service Level Agreements
• Maintain and build on existing customer relationships and encourage business retention through contacts with clients and brokers in respect of day-to-day claims handling.

Requirements:

• Relevant years of previous experience in handling motor claims, including (but not limited to) first notification of loss, accidental damage, and single-party damage claims.
• An understanding of how the Claims function operates, including the lifecycle of the claim.
• Extremely motivated and able to work as part of a team and individually in a fast-moving environment.
• Possess an effective eye for detail, including accuracy and ability to review, analyse and gauge an understanding of claims data to help us reflect on our performance and plan.
• Excellent written and verbal communication skills to communicate efficiently internally and externally with people of various levels.