Aspire Relationship Manager Job in Hyderabad at RBL Bank

Key Responsibilities

Business Deliverables:

• Product Holding Ratio, channel Enrolment and Data Quality : As per assigned benchmarks for branch categories
• ERV and NTB growth as per targets set for the branch
• Achieve overall deposits growth
• Achieve fee revenue (LI, GI, TFx, Assets, MF, etc.)
• Achieve certification on all the products being sold through

Customer Services:

• Service Delivery & Excellence : Ensuring service delivery as per the established benchmarks on TAT and complaint management
• Ensuring updated mandatory displays and good look & feel of lobby to ensure customer satisfaction
• Adherence to BSOPM, compliance & Audit guidelines: Satisfactory scores on all internal/external audits and surprise checks by internal teams
• Ensure quality customer service is delivered disseminating required product information
• Recording complaints as per the specified process and resolving all complaints received from customers within the stipulated TAT’s
• Ensure appropriate customer communication on closures
• Preventive complaint management, asking for feedback from customers, who may not be complaining Promoting all direct banking channels and ensuring that the customer is utilizing the same

Portfolio Management:

• Candidate will be responsible to manage Aspire Banking Customer Portfolio of the bank (subject to creation of Aspire Banking Portfolio in the branch)
• Identify existing/new customers who meet Aspire banking program criteria and upgrade these customers under the Aspire Banking program in line with the program criteria
• Ensuring that customers make RBL their primary bank
• Knowing about where all the customer is currently banking and moving him to our Bank
• Ensuring that customer scoping is done and products are targeted accordingly
• Sales to family members and associates which have been grouped together
• Relationship enhancement by cross selling other bank products.
• Regular customer contact to establish needs of the customer and opportunities to cross-sell
• Meet the Performance Score Card
• Achieving of portfolio level benchmarks of contactibility, Family grouping, Product Cross, channel Activation

Achievement of income plans and other benchmarks:

• Ensure that business plans for the month/quarter/year are duly met across products
• Service benchmarks are met

Education:

• Graduation must (min. score of 50%)

Competency:

• Sales and Influencing Skills
• Banking Product & Process Knowledge
• Planning and Organizing Skills
• Communication Skills
• Customer Service
• Customer portfolio management skills

Certification (Preferred):

• AMFI Certification
• IRDA

The Bank offers specialized services under six business verticals namely: Corporate & Institutional Banking, Commercial Banking, Branch & Business Banking, Retail Assets and Treasury and Financial Markets Operations. It currently services over 11.53 million customers through a network of 517 branches; 1,166 business correspondent branches (of which 298 banking outlets) and 414 ATMs spread across 28 Indian states and Union Territories.